Shipping Policy

Orders are typically processed within 1–3 business days after they are placed. You'll receive a confirmation email with tracking as soon as your order ships. Orders placed on weekends or public holidays are processed the next business day.

Estimated delivery time is 7–15 business days from the day your order ships, depending on your location and local carrier speeds. These are estimates, not guarantees — delays can occasionally occur due to customs, weather, or carrier issues.

Shipping is calculated at checkout based on your destination. Qualifying orders may receive free shipping — the current threshold is shown in your cart.

Once your order ships you'll receive an email with a tracking number. Please allow up to 48 hours for tracking to update after you receive it.

For international orders, any customs duties, taxes, or import fees charged by your country are the buyer's responsibility and are not included in the checkout price.

Please double-check your shipping address at checkout. If your package appears lost or hasn't moved in 10+ business days, email us at hello@sonalune.com and we'll investigate with the carrier.

If your order arrives damaged, contact us within 7 days of delivery with photos of the item and packaging. See our Refund Policy for details.