Refund Policy

You may return most items within 14 days of delivery for a refund. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

1. Email us at hello@sonalune.com with your order number and a short reason for the return.
2. We'll reply within 1–2 business days with return instructions and the return address.
3. Ship the item back using a tracked service. Return shipping costs are the buyer's responsibility unless the item is faulty or incorrect.

Once we receive and inspect your return, we'll email you a confirmation and issue a refund to your original payment method within 5–10 business days. Depending on your bank, it may take a few additional days for the refund to appear on your statement.

Original shipping fees are non-refundable unless the return is due to our error (wrong or defective item).

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the item and packaging. We'll arrange a free replacement or a full refund, including shipping.

For hygiene reasons we cannot accept returns on items that have been used or opened beyond initial inspection. Gift cards and final-sale items are also non-returnable.

The fastest way to exchange an item is to return the original and place a new order for the item you want.

Questions about a return or refund? Email hello@sonalune.com and we'll help.